Shipping Information
Shipping Information
At Aurita, we're proud to offer FREE shipping on all orders!
Order Processing Times
Please allow 1–3 business days for us to process and ship your order. Your order is considered shipped once it's handed to our carrier and is on its way to you. During peak seasons and holidays, processing may take up to 7 business days.
Estimated Shipping Times
Delivery time is how long your package takes to arrive after it ships. This mostly depends on your location.
United States: 6–9 business days
During peak seasons and holidays, carriers may have delays in delivery and tracking updates that are outside of our control.
Order Changes and Shipping Details
Please make sure your shipping details are correct and complete at checkout. Incomplete or incorrect details may delay your order or cause it to be canceled. If our system detects a problem with your address, our support team will email you within 3 business days of your order to confirm your details. If we don't hear back, we may cancel your order.
If you notice a mistake in your shipping details, email us at hello@shopaurita.com within 24 hours of placing your order. We'll do our best to make the change, but we can't guarantee changes after that time.
Delayed Delivery
We know getting your order on time matters, and we work to ship every order as quickly as possible. Sometimes delays happen for reasons outside of our control, such as severe weather, carrier issues, or transportation problems. When this happens, we'll work with the carrier to get your package to you as soon as possible.
Other things can also cause delays, like product availability, address problems, or payment processing issues. If anything affects your order, we'll let you know as soon as we can.
Aurita is not liable for delays caused by things outside our control, and we can't guarantee an exact delivery date. We'll always do our best to keep you updated and help however we can.
Lost or Stolen Packages
We know how frustrating a lost or stolen package can be. If this happens, please email us at hello@shopaurita.com, and we'll do our best to help.
We also recommend contacting the carrier directly to file a claim, since most carriers have a process for lost or stolen packages. We'll reach out to the carrier on your behalf as well, follow up on the claim, and keep you updated. If the package can't be found, we may offer a replacement depending on the situation.
Changes to This Policy
Aurita may update this Shipping Policy at any time without notice. Please review the latest version before making a purchase. By purchasing and using Aurita products, you agree to this Shipping Policy, including any updates.
If you have any questions about shipping, please contact us at hello@shopaurita.com. We're always happy to help.