Returns & Refund Policy

Aurita's Commitment to Your Satisfaction

At Aurita, our goal is simple: to help you get better sleep. We believe in our products, and we recommend using them for at least 14 nights before deciding on a return. Your body may need a little time to adjust. If you're not satisfied for any reason after 14 nights, and within our 60-night money-back guarantee, just contact us at hello@shopaurita.com.

Cancellation Policy

Any changes or cancellations must be made within 24 hours of placing your order. After that, your order may already be processing, and we may not be able to make changes. If you cancel within 24 hours, we will process your refund within 7 business days.

60-Night Money-Back Guarantee

We're confident in our products, and we encourage you to try them for at least 14 nights so you can feel the full benefits. If you're still unhappy after 14 nights, you may return your item any time within 60 days of delivery. Shipping fees (if any) are non-refundable.

To start a return, fill out the form on our Contact Us page or email us directly at hello@shopaurita.com. To speed things up, please include your order number, or the name and email address used to place the order.

Damaged Items

We pack every order with care to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damaged packaging (such as a dented box) is not considered damage if the product inside is in good condition.

If your item arrives damaged, please let us know within 72 hours of delivery. Email us at hello@shopaurita.com with a clear photo of the damage, and we'll check if you qualify for a free replacement. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

We do our best to get your order to you on time. However, we are not responsible for delays outside of our control, including those caused by the carrier, customs, or other issues during shipping. If you have a problem with your delivery, please contact the carrier directly. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

Please make sure your shipping address is correct at checkout. If the address is wrong and we are not told within 24 hours of your order, we cannot offer a resend or refund.

Changes to This Policy

We may update this Refund Policy at any time. Please review the latest version before purchasing or using our products. By purchasing and continuing to use Aurita products, you agree to this Refund Policy.